In the world of digital platforms and online services, managing multiple accounts can become confusing—especially when those accounts are tied to important assets like cryptocurrency holdings. One common challenge users face is having more than one account on the same platform, often created accidentally or for different purposes. To streamline their experience, many turn to account merging, a feature designed to consolidate two accounts into one seamless profile.
This guide will walk you through everything you need to know about account merging, including what it is, why it’s useful, and step-by-step instructions for completing the process securely on both mobile and web platforms. Whether you're trying to update your contact information or simplify your digital footprint, understanding how to merge accounts correctly is essential.
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Understanding Account Merging
Account merging refers to the process of combining two separate user profiles into a single primary account. For example, if you have two accounts on a platform—Account A and Account B—you can transfer all data, verification details, and linked credentials from Account A into Account B. Once completed, Account A is permanently closed, and only Account B remains active.
This functionality is particularly helpful in scenarios such as:
- You want to change your registered phone number or email address, but that contact method is already linked to another one of your accounts.
- You’re trying to link a new phone number or email, but the system detects it's already associated with a secondary account under your name.
- You’ve created duplicate accounts over time and now wish to centralize your activity, transaction history, and asset holdings.
The goal is not only convenience but also improved security and easier management of personal information and digital assets.
Key Benefits of Merging Accounts
- Simplified access: Reduce login confusion by maintaining just one active account.
- Centralized assets: Bring all funds and transaction records into a single wallet or dashboard.
- Improved security: Eliminate inactive or forgotten accounts that could be vulnerable to unauthorized access.
- Streamlined verification: Maintain consistent KYC (Know Your Customer) status across your unified profile.
How to Merge Accounts: Step-by-Step Guide
Merging accounts is typically supported on both mobile apps and web platforms. Below are detailed instructions based on common workflows. While specific interface elements may vary slightly depending on updates, the overall flow remains consistent.
Merging Accounts via Mobile App (Example: Phone Number)
- Open the OKX app and log in to the account you wish to keep—this will be your primary account.
- Tap the menu icon (three lines or nine dots) in the top-left corner.
- Navigate to Settings > Security Settings > Phone Number > Bind New Number.
- Enter the phone number associated with the secondary account you want to merge.
- Provide both the SMS verification code sent to that number and the email verification code linked to your current primary account.
- Confirm the action by tapping OK, then select Migrate Phone Number.
- Review the details carefully, then tap Start > Correct > Next.
- Read the account closure notice, check the acknowledgment box, and tap Close Account > Yes, Close Account > Complete.
Once finished, the secondary account’s phone number—and any associated data—will be transferred to your main account, and the old account will be deactivated.
Merging Accounts via Web Platform (Example: Email Address)
- Visit the OKX website and log in to your primary account.
- Click your profile icon in the top-right corner, then go to Account Center > Security Settings > Change Email.
- Enter the new email address—this should be the email tied to the secondary account you're merging.
- Submit the verification code sent to the new email, along with the code from your current (original) email and your Google Authenticator code.
- Click Confirm > Merge Account.
- Acknowledge the prompts by selecting I Understand > Yes, This Is Correct > Next.
- Check the box confirming you understand the closure implications, then click Close Account > Yes, Confirm > Finish.
After completion, all relevant data from the merged account will be integrated into your primary profile.
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Important Notes Before You Merge
Before initiating an account merge, consider these critical points to avoid unintended consequences:
- ✅ The account you're currently logged into becomes the main surviving account.
- ❌ If the account you're attempting to merge has both an email and phone number linked, it cannot be merged—it must have only one contact method.
- ⚠️ The secondary (merged) account will be automatically closed after migration.
- 💸 To prevent loss of funds, ensure that all assets are withdrawn from the secondary account before starting the merge process.
- 🔐 Two-factor authentication (2FA), trading history, API keys, and KYC verification may not always transfer fully—verify post-merge status.
Frequently Asked Questions (FAQ)
Can I recover a merged account after it's been closed?
No. Once an account is merged and closed, it cannot be reopened or restored. All data is permanently consolidated into the primary account.
Will my trading history and order records be transferred?
Most personal data—including verification levels and some settings—are retained during merging. However, full trading history may not always carry over seamlessly. It's recommended to export important records beforehand.
Why can't I merge an account that has both email and phone linked?
For security reasons, only accounts with a single contact method (either email or phone) can be merged. This prevents potential conflicts in identity verification.
Does merging affect my KYC status?
Your primary account’s KYC level remains unchanged. However, if the secondary account had a higher verification tier, that won’t upgrade your main account automatically.
Is there a limit to how many times I can merge accounts?
There’s no fixed limit, but each merge requires careful review of eligibility criteria and security checks. Frequent attempts may trigger additional verification steps.
Can I merge accounts with different currencies or regions?
Account merging depends on identity verification alignment rather than region or currency. As long as both accounts belong to the same user and meet technical requirements, merging is possible.
Final Tips for a Smooth Merging Experience
To ensure a hassle-free process:
- Always back up important data before initiating a merge.
- Double-check asset balances across both accounts.
- Use trusted devices and secure networks when performing sensitive operations.
- Enable 2FA on your primary account after completion.
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By understanding how account merging works and following best practices, you can maintain better control over your digital presence while minimizing risks. Whether you're simplifying your setup or updating outdated information, this powerful tool offers a clean solution for modern online users.
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