Verifying your identity on cryptocurrency platforms is a crucial step toward unlocking full trading capabilities, higher withdrawal limits, and enhanced security. For users of OKX, completing Level 2 KYC (Know Your Customer) verification not only boosts account functionality but also ensures compliance with global regulatory standards.
This guide walks you through the entire process of passing OKX Level 2 identity verification smoothly, addresses common issues users face, and provides expert tips to avoid delays. Whether you're a new user or have previously failed verification, this article has everything you need to succeed on your next attempt.
What Is OKX Level 2 KYC?
Before diving into the steps, let’s clarify what Level 2 KYC means on OKX. This second tier of identity verification goes beyond basic email and phone registration. It requires:
- Submission of government-issued ID documents (e.g., passport, national ID)
- A live video recording for facial recognition
- Matching your live image with the photo on your ID
Successfully completing this level unlocks benefits such as:
- Higher daily withdrawal limits
- Access to advanced trading features
- Eligibility for certain token sales and staking opportunities
Now, let’s walk through how to complete it correctly.
Step-by-Step Guide to Complete Level 2 KYC on OKX
Step 1: Upload Clear ID Photos
Once you enter the Level 2 verification page, you'll be prompted to upload both the front and back of your official identification document.
Ensure your photos meet these requirements:
- ✅ High clarity: All text and details must be fully legible.
- ✅ Unedited: No filters, modifications, or screenshots allowed.
- ✅ File size under 10MB: Large files may fail to upload.
- ✅ Valid document: Expired IDs will not be accepted.
👉 Learn how to prepare flawless ID photos for instant approval
Pro Tip: Avoid using images from your gallery. Instead, use the in-app camera feature during verification to capture real-time, high-resolution photos directly within the OKX app.
Step 2: Record Your Live Video Verification
After uploading your ID, you’ll proceed to facial recognition via a short video recording.
Here’s how to get it right:
- Use a well-lit environment – Natural light works best; avoid backlighting or glare.
- Position your face centrally in the frame, ensuring no obstructions (hats, glasses, hands).
- Read the numbers displayed on screen aloud in Mandarin (Chinese) – Even if you’re not a native speaker, speak clearly.
- Keep the video between 3–5 seconds – Too short or too long may cause rejection.
- Use headphones – This helps ensure clear audio pickup, which many users overlook.
If the upload fails or doesn’t redirect properly after recording, don’t panic—this is a known issue.
👉 Discover why video verification fails and how to fix it instantly
Common OKX KYC Verification Issues & Solutions
Even when following instructions carefully, some users still encounter problems. Below are the most frequent error messages and how to resolve them.
🔹 Status: "Pending Review" (Multiple Failures)
You’ve submitted multiple times but keep seeing “Pending Review” without approval.
Possible Causes:
- Poor lighting causing facial shadows
- Reflections on glasses or screens
- Partially cropped face in the video
- Audio not captured due to microphone issues
✅ Solution: Use headphones in a bright room, remove glasses, face the camera directly, and re-record with clear audio.
🔹 Status: "In Progress" or "Still Pending"
Your status hasn’t changed for hours or days.
✅ Solution: Contact OKX customer support through their official channel and request a manual review. In some cases, support can reject your current submission so you can retry immediately.
🔹 Error: "Liveness Detection Failed"
This means the system couldn’t confirm that a real person was present during the video recording.
Common Triggers:
- Low light making facial features indistinct
- Muffled voice or silent recording
- Small mouth movements while speaking
✅ Fix: Retake in daylight, speak louder, exaggerate lip movement slightly when reading numbers, and maintain steady eye contact with the camera.
🔹 Error: "Facial Comparison Failed"
The AI couldn't match your live face with the photo on your ID.
This often happens when:
- There's a significant difference in appearance (beard, aging, hairstyle)
- The ID photo is outdated
- Different angles or expressions were used
✅ Solution: Submit feedback through the app explaining discrepancies (e.g., “I’ve grown a beard since my ID was issued”). You may be asked to provide additional documentation or undergo manual review.
🔹 Issue: Can’t Click “Verify” or Record Video in App
Some mobile devices experience bugs where buttons don’t respond.
✅ Workaround:
- Open OKX via a desktop browser.
- Go to Security Settings > Identity Verification.
- Scan the QR code with your mobile app.
- Complete verification through the web interface.
This method bypasses common app glitches and is widely recommended by support teams.
🔹 Problem: Can’t Upload ID Photos in App
Users report being unable to select photos from their gallery.
✅ Cause & Fix: This is usually due to unsupported file formats or cached data.
Instead of selecting an existing image, use the camera option within the verification page to take a fresh photo. This ensures compatibility and authenticity.
🔹 Error: "Permission Denied"
Your phone blocks access to the camera or microphone.
✅ Fix: Go to your device settings → Apps → OKX → Permissions → Enable Camera and Microphone access.
On iOS: Settings > OKX > toggle on Camera & Microphone
On Android: Settings > Apps > OKX > Permissions > Allow Camera/Mic
Advanced Tips for First-Time Success
To increase your chances of passing KYC on the first try:
- 📷 Use original documents only – No photocopies or digital scans.
- 🎧 Wear wired headphones – Improves audio clarity during voice verification.
- 🧍 Sit still and centered – Avoid moving your head during recording.
- 🗣️ Speak slowly and clearly – Especially important if reading Chinese numbers isn’t natural for you.
- 📶 Ensure strong internet connection – Prevents upload failures.
Frequently Asked Questions (FAQ)
Q1: Do I need to speak fluent Chinese for the video verification?
No. While the system displays random numbers in Chinese and asks you to read them aloud, perfect fluency isn’t required. Just pronounce each digit clearly so the audio can be matched.
Q2: How long does OKX Level 2 KYC take to process?
Most verifications are completed within 24 hours. However, during peak times or if manual review is needed, it may take up to 3 business days.
Q3: Can I use a passport instead of a national ID card?
Yes. OKX accepts valid passports, driver’s licenses, and national ID cards from most countries. Make sure the document is government-issued and unexpired.
Q4: What happens if I fail facial recognition multiple times?
After several failed attempts, your account may be temporarily locked from further submissions. Contact OKX support to reset your attempt counter and receive guidance.
Q5: Is Level 2 KYC mandatory to trade on OKX?
While basic trading is possible without full verification, Level 2 is required for higher limits and access to derivatives, DeFi services, and institutional-grade tools.
Q6: Can I change my verified name after KYC?
No. The name on your account must match your legal ID exactly. Any changes require submitting a formal request with supporting documents—a process that can take weeks.
Final Thoughts
Completing OKX Level 2 KYC doesn’t have to be stressful. By following best practices—submitting crisp ID images, recording clear liveness videos, and troubleshooting technical issues proactively—you can significantly reduce processing time and avoid frustration.
Remember: Every step exists to protect both you and the platform from fraud and unauthorized access. Patience and precision pay off.
👉 Start your secure journey on OKX today with full verification
With proper preparation and attention to detail, most users pass verification within one or two attempts. Stay confident, follow this guide closely, and unlock the full power of your crypto trading experience.